Return & Refund Policy for ECCO Creative

30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@eccocreative.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any questions, you can always reach us at hello@eccocreative.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as customized products (e.g., special orders or personalized items). All personalized items will be sent for final approval before printing. Once final approval is received and final payment made, items are non-returnable. Contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are available only for non-personalized items, subject to stock availability. If an exchange isn’t possible, we can process a refund via the original payment method. Items must be returned in their original, unused condition within 30 days of purchase.

Refunds
We’ll notify you once we’ve received and inspected your return and inform you whether the refund is approved. Approved refunds will be automatically processed via your original payment method. Refunds for card payments can take up to 7 days to appear in your account, while PayPal refunds may take up to 30 days.
 

Refund Policy for Digital Design & Print Services at ECCO Creative

1. Deposit Terms

   • A 50% deposit of the total project cost is required to commence work.

   • The deposit secures the time, resources, and effort needed for creating and delivering initial concepts and drafts.

   • All deposits are non-refundable once work has started, as they cover the time and labor already invested.

2. Scope of Work

   • The scope of work, including project objectives, deliverables, and timelines, will be documented and shared with the client before work begins.

   • By paying the deposit, the client agrees to the documented scope of work and refund terms.

3. Dissatisfaction with Work

   • Clients can request revisions within the agreed-upon scope.

   • If revisions do not meet expectations, the client may terminate the project. However, the 50% deposit will be retained to cover completed work.

4. Final Payment

   • The remaining 50% balance is due upon approval of the final design.

   • Once the final design is approved and payment is made, no refunds will be issued.

5. Termination of Agreement

   • Clients may terminate the project at any time. However, the 50% deposit will not be refunded if work has commenced.

   • Any additional work completed beyond the deposit amount will be billed to the client.

6. Delivery of Work

   • In the event of termination, completed work will be provided in its current state once all outstanding fees are settled.

7. Dispute Resolution

   • Clients are encouraged to communicate concerns directly so that we can work together to resolve any issues.

For assistance, contact us at hello@eccocreative.com